There's a time and a place for product benefit messages and there's a time and a place for brand activity that engenders conversation and positive sentiment. Lots of brands are having a hard time getting their heads around this as it goes against years of TV-lead brand building advertising, known GRP's and ad decay curves.
Moving forward in the conversation space is not about throwing the brand baby out with the bathwater nor abandoning brand building altogether, it's about understanding how to balance brand equity activity that delivers recall, awareness, goodwill and conversation currency with activity that delivers sales.
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