Lovely example a friend just shared with me of Coke creating a framework for celebration of brand loyalty, participation and advocacy. Yet another brand that shows that it understands that the cumulative effect of lots of small gestures can create a lot of noise. Propagation planning nicely done. I think too many brands get hung up on terms like participation and advocacy and think about them as if they were these giant beasts that have to be executed in CAPITALS, momentous things like creating a super swanky cinema ad, but the reality is that it is far from true.
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